Below FAQ are some common concerns of our customers before purchasing the products.
If you have other questions, please just send it to care@pokonut.com.

Need Help?

If you have an issue or question that requires immediate assistance, please write to us at care@pokonut.com.

We will revert within 24 to 48 hours!

You can track your order by clicking on “Track on My Order” Section available in left bottom corner of website, please fill required details and in a blink your tracking details will be available. Also you can write to care@pokonut.com for with subject “Where is my Order” and our team will provide you all the required details.

Yes , all your orders are eligible for Free Cash on delivery.

What payment options do you accept? We accept all available payment method like Netbanking, UPI, Credit Card ,Wallet etc.

All Order above INR 399 are eligible for Free Delivery , below INR 399 we charge FLAT INR 40

The products are not returnable considering hygiene we need to maintain. In a proven case of damaged or wrong delivery, we can provide appropriate resolution of replacement or refund on case-to-case basis. Please read refund and return policy for more details.

Once your order is successful you will receive a confirmation email on your registered email ID. Also you will receive order confirmation message over your WhatsApp incase your registered no. is available on WhatsApp.

We ship PAN India, however remote location may see little delay in delivery.

Yes, as water-based skincare products without preservative can get contaminated, however we use only plant derived preservative which are not harmful and declared safe.
A Big yes for this, All POKO products are completely herbal and ayurvedic in nature. They are absolutely safe from day 1 on your baby
Generally it take 3 to 5 working days to reach your order at your doorstep. However remote location may see little delay in delivery.
Unable to find satisfactory answers ? Contact Us